From research to release: how we work

An AI native studio, one that builds AI into every step of the process, designing and engineering in one team.

Four phases from research to release. One team, one point of contact.

Discover: research & listen

What we do

Every engagement starts with evidence, not assumptions. We talk to real users, study the existing product and listen to your stakeholders. The goal is to confirm that the problem in the brief is the real problem.

What AI does

It helps us analyse interview notes, work through the data and prepare the research report. Recurring themes and contradictions surface quickly.

What people decide

Our team speaks with users in person. The team decides which findings are real and which are noise. We write the research questions ourselves.

What you gain

You don't spend budget solving the wrong problem. You get evidence you can take to leadership.

Read more: how to do UX research with AI

Define: strategy & prototype

What we do

We turn findings into direction: strategy, information architecture and interactive prototypes. We validate the idea while changing it is still cheap.

What AI does

It generates many alternative flows and screens quickly. It gets prototypes clickable earlier.

What people decide

We choose the direction and set priorities together with you. We test prototypes with real users.

What you gain

You see options in a working prototype, not a slide deck. You get leadership sign-off early.

Read more: which usability testing method, when

Deliver: design & build

What we do

Design and engineering work as one team, with no handoff between them. We build interfaces on a real design system and ship them as production code. Web, mobile, back-end and integrations sit in the same team.

What AI does

We design directly with AI tools and take the work to production ready. The path from design to a working product gets shorter.

What people decide

Our engineers make the architecture decisions, and all code is reviewed. Accessibility and security checks stay with our team.

What you gain

What is approved in design is what reaches the browser. You have one point of contact and one team accountable. You see working releases regularly throughout the project.

Read more: design to code with AI

Let's talk about taking your product through these four phases. Send your brief to hello@things.ist; we reply within 48 hours.

Grow: measure & iterate

What we do

Launch is a checkpoint, not an ending. We measure what shipped, watch how it is used and keep iterating on the results.

What AI does

It supports our data analysis. It helps us work through large volumes of usage data and feedback quickly, so we can see what works and what doesn't.

What people decide

We set priorities and the roadmap together with you.

What you gain

You are not left alone after launch. Next steps rest on measurement, not opinion.

Read more: should you redesign or audit first?

Where we don't use AI

  • AI does not run user interviews; our team does.
  • No unreviewed design or code goes live.
  • AI does not make the final design or engineering call; a person reviews every output.

Frequently asked questions

What is an AI native studio?

A studio that builds AI into every step of the process. At each phase it is clear from the start which work AI does and who makes the decision.

Who is responsible for work produced with AI?

We are. Someone on our team reviews and approves every output AI produces.

How long does a project take?

Most projects take 10–16 weeks from kickoff to launch.

Let's talk about your product

Let's talk about taking your product through these four phases. Send your brief to hello@things.ist; we reply within 48 hours.

You can also reach us through our contact page.

Options

Synthesised live · never loops